Privacy Policy
How we collect, use, and protect your personal information
1. Introduction
At GrindGuildHangout, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this policy carefully to understand our practices regarding your personal data.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, gaming handles/usernames, and contact details you provide when using our services or communicating with us.
- Account Information: Login credentials, profile information, and preferences if you create an account with us.
- Service Data: Information related to your gaming activities, progress, skills, and achievements that you share with us as part of our coaching and advisory services.
- Payment Information: If you make purchases, we collect payment details necessary to process your transaction. Note that complete payment information is processed by our secure third-party payment processors.
- Technical Data: Information about your device, browser, IP address, how you interact with our website, and other technical details collected automatically when you visit our site.
- Communications: Content of messages, feedback, or inquiries you send to us.
3. How We Collect Information
We collect information through:
- Direct interactions when you provide information by filling in forms, creating an account, subscribing to our services, or contacting us.
- Automated technologies or interactions, including cookies and similar tracking technologies.
- Third parties or publicly available sources, such as social media platforms if you choose to link your accounts.
4. How We Use Your Information
We use your personal information for the following purposes:
| Purpose | Legal Basis |
|---|---|
| To create and manage your account | Performance of a contract with you |
| To provide our gaming coaching and advisory services | Performance of a contract with you |
| To process and deliver your orders | Performance of a contract with you |
| To communicate with you about our services | Legitimate interests |
| To improve our website and services | Legitimate interests |
| To personalize your experience | Legitimate interests |
| To send you marketing communications | Consent (which you can withdraw at any time) |
| To comply with legal obligations | Legal obligation |
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities and to remember your preferences. Cookies help us understand how our website is being used and allow us to improve your experience. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our website may not function properly.
6. Sharing Your Information
We may share your personal information with:
- Service Providers: Third-party companies that perform services on our behalf, such as payment processing, data analysis, email delivery, and marketing assistance.
- Business Partners: Trusted partners who help us provide and improve our services or who provide services to you directly in connection with GrindGuildHangout.
- Legal Requirements: When required by law, court order, or governmental authority.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
We do not sell your personal information to third parties.
7. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access and receive a copy of your personal information
- The right to rectify or update your personal information
- The right to delete your personal information
- The right to restrict or object to our processing of your personal information
- The right to data portability
- The right to withdraw consent at any time where we rely on your consent to process your personal information
To exercise these rights, please contact us using the contact information provided below.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including but not limited to Finland, where our servers are located. These countries may have data protection laws that are different from the laws in your country. We have implemented appropriate safeguards to protect your personal information when transferred internationally.
11. Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as quickly as possible. If you believe we might have any information from or about a child under 13, please contact us.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our online contact form on the website.
Last Updated: November 21, 2024